Delivery and Returns
Silver Print Jewellery
We post your fabulous, handcrafted fine silver print jewellery by Royal Mail Special Delivery to make sure it gets to you safely. Where possible we will contact you by telephone or email to see when you will be able to take a delivery of your brilliant parcel. This type of delivery will require a signature.
All of our beautiful jewellery is posted to you FREE of charge if the address we deliver it to is within the UK.
After working so hard on your bespoke item(s) we wouldn't send them to you any old how. We present your jewellery in a gorgeous gift box complete with ribbon and wrapping.
Because your piece is so special and so bespoke we know you will be thrilled with your delivery. Your piece will have been made just for you and only you so we cannot offer a refund or exchange
In the very rare event your jewellery is damaged on it's arrival please contact us within 7 days so we can investigate and deal with the problem.
Your jewellery is subject to wear and tear and care should be taken with your piece as you would with any other precious metal jewellery. Clasps can come undone if mistreated and cufflink findings can become damaged if not used as they are supposed to be.
Should your piece not arrive, please do contact us but you will need to wait the 20 days the Royal Mail need to investigate and declare a parcel lost. After that time we may be able to refund or remake your jewellery if there is no explanation for the loss.
3 Dimensional Life Casting
We will call you as soon as your cast is finished to discuss when you would like to come and collect your finished piece. This is normally 3-4 weeks from the day of your initial session. Whether it is a free standing piece or a piece presented in one of our beautiful wooden presentation boxes, we are sure you will be thrilled with the result. Please note that due to their fragile nature, we cannot deliver our casts.
We cannot offer a returns system for our bespoke life casting but we know you will be 100% over-the-moon with your piece as you have a say from the very beginning.